Transcript for Ticket #0011

Ticket Tool 2026-01-11 02:48:25

### **Account Replacement <:generate:1450427970282983424>** <@&1339103153127161948> will be with you shortly -# ╰ To close this ticket react with 🔒

**Order ID** ``` no order id, i was given this as a replacement since first batched was corrupted or something``` **List the issue(s) below.** ``` https://gyazo.com/e7b0a1f568b9a0ef39c114336dc29d88``` **List the account(s) affected. ** ``` olympieburnard1719@sej-delivery.com```

johnny 2026-01-11 02:48:42

johnny 2026-01-11 02:48:44

promo not working

johnny 2026-01-11 02:51:05

i followed steps as well and used vpn

johnny 2026-01-11 03:40:18

tried with my 3rd account and its not working either cristalhermon8153@sej-delivery.com
i read that chat and someone said to reset vpn, and i turned it on/off and changed location for this 3rd account but still gave me error

berry 2026-01-11 06:32:06

did you remove payment methods from the other accs ?

and what browser are you using

berry 2026-01-11 06:47:48

heres a replacement account for that one, i suggest trying it once account manager is fixed

`millicentchaddy9580@sej-delivery.com:kjQm4XhRiw82YRhM`

ludex 2026-01-11 09:13:39

payment removed on this account and dashpass cancelled

ludex 2026-01-11 09:13:59

removing payment on cristalhermon8153@sej-delivery.com as well

ludex 2026-01-11 09:14:38

should be good now, make sure u remove all payments from any other accounts that may have been detected

johnny 2026-01-11 09:18:19

okay, thanks. i'll just wait until account manager is fixed

johnny 2026-01-11 09:18:26

can i get a replacement for this as well

ludex 2026-01-11 09:20:29

nertniccolo9743@sej-delivery.com:5AhVGule_YuvZGSe

ludex 2026-01-11 09:23:34

fixed now

johnny 2026-01-12 02:16:20

<@1386785291653615676> hi, sorry but idk why it's not working, i downloaded brave to try it but still doesnt work.

ludex 2026-01-12 02:17:07

are you on icognito mode on brave?

ludex 2026-01-12 02:17:30

and do u have any other accs that may have had ur payment method linked

johnny 2026-01-12 02:18:39

yes

johnny 2026-01-12 02:18:51

no, i never used dd before

ludex 2026-01-12 02:19:02

1 sec

ludex 2026-01-12 02:20:03

whats ur email under <@113491799896518656> for the web store

johnny 2026-01-12 02:20:43

omgishjohnny@gmail.com

ludex 2026-01-12 02:22:30

i dont think ur on icognito mode on brave since it should have a purple tab

ludex 2026-01-12 02:22:32

ludex 2026-01-12 02:22:38

dodirockey1790@sej-delivery.com:AHu-jSf4SbkTUqO5

ludex 2026-01-12 02:22:41

replacement acc

ludex 2026-01-12 02:22:57

heres what i recommend, dont use the extension but download the actual protonvpn app

ludex 2026-01-12 02:23:06

and then open up an icognito tab and try again

ludex 2026-01-12 02:23:15

make sure u removed ur payment method from that acc that just fialed tho

johnny 2026-01-12 02:24:18

okay ill download and try again

ludex 2026-01-12 02:24:20

if paypal continues to fail, you can probably try smthg like venmo pay

johnny 2026-01-12 02:24:29

when using paypal

johnny 2026-01-12 02:24:32

im using a credit card

johnny 2026-01-12 02:24:34

does it matter

johnny 2026-01-12 02:24:38

or should i deposit money

johnny 2026-01-12 02:24:39

into it

ludex 2026-01-12 02:24:59

doesnt matter

ludex 2026-01-12 02:25:14

i know a few users had issues with paypal b4, but it started working for them lol

ludex 2026-01-12 02:25:27

so just try to the icognito tab and then we can see what happens from there

johnny 2026-01-12 02:37:48

ludex 2026-01-12 02:38:44

austinaclive6661@sej-delivery.com:6FdDYB9Bt42Ps25-

ludex 2026-01-12 02:39:36

this one was on me sorry 😭

ludex 2026-01-12 02:39:57

make sure u disconnect and reconnect from vpn when switching to that austinaclive acc

berry 2026-01-12 02:47:30

don't use the protonvpn extension

Shiba Assist 2026-01-12 23:13:14

Ticket Closed by <@1393339314582061057>

Shiba Assist 2026-01-12 23:13:15

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