Transcript for Ticket #0022

Ticket Tool 2026-01-20 17:20:41

### **Account Replacement <:generate:1450427970282983424>** <@&1339103153127161948> will be with you shortly -# ╰ To close this ticket react with 🔒

**Order ID** ``` bd72ef82-8b48-48a0-ac70-5374b21bc7be``` **List the issue(s) below.** ``` Discount code YOUGOT40 does not work for some reason on this account``` **List the account(s) affected. ** ``` loritamarlow0084@sej-delivery.com```

Unseen 2026-01-20 19:35:43

Hmm same with this one, it was working when I was looking at a different store and then now any store I check it won’t work

shaunawells7012@sej-delivery.com:CjVhCFv0gFqUIKcU

berry 2026-01-20 20:37:15

```faustinetorre3138@sej-delivery.com:EotlQ8vtGuJjHD6d
xylinakingsley0902@sej-delivery.com:x-H7RLwnCJ4rCWvI```

Unseen 2026-01-22 19:36:04

estrellagonzales4961@sej-delivery.com:uiwwHRdeN2P5BwdO

amandagraig7220@sej-delivery.com:yED0pDdY78kGgg9Q

these as well from that same batch having trouble tried 3 different stores :[

berry 2026-01-22 22:02:07

what error message is it showing

berry 2026-01-22 22:03:00

```myrillasheff2648@sej-delivery.com:4HYLYbSuohrzTUBT
cybillvirge2106@sej-delivery.com:-nufD07hrg79PceZ```

Unseen 2026-01-22 22:04:59

at first the discount it was showing on the order but it wouldnt let me check out and it would say this discount cant be applied to the order. and then when i tried other places like kfc it said i cant even add the discount code to the order like i can't apply this promo code when typing it in.

Unseen 2026-01-22 22:06:09

thank you for the replacements!

berry 2026-01-22 22:09:23

were you able to select the promo code instead of typing it?

berry 2026-01-22 22:10:19

i would try another account and see, make sure to remove all payment and reset vpn

Unseen 2026-01-22 22:18:04

no so on the kfc order i have to type in the promo code because its not an option under the discounts at checkout. I believe usually when putting an order i always have to type in the discount at checkout because it doesn't show as a selection of the discount without typing it in first.
But for the first order i was trying to place on that same account i typed it in and it popped up showing it applied to the order but then when finilizing checking out it says promo couldnt be applied to the order. On one of the new accounts you sent
faustinetorre3138@sej-delivery.com:EotlQ8vtGuJjHD6d

i used it and it worked today for the first restaurant i chose from the other account where promo couldn't apply at final checkout

Unseen 2026-01-23 19:29:37

Hmm keeps happening am I doing something wrong? It’s mobile and I even turn off my cellular data for a while and turn it back on to change my ip

Unseen 2026-01-23 19:29:47

faustinetorre3138@sej-delivery.com

ludex 2026-01-23 20:36:01

could you try using apple pay instead on a new acc and seeing what happens

Shiba Assist 2026-01-25 13:19:37

Ticket Closed by <@1393339314582061057>

Shiba Assist 2026-01-25 13:19:37

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Shiba Express — Ticket #0022