Shiba Express — Ticket #0033

Transcript generated at 2026-02-08 12:46:14

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Ticket Tool 2026-02-05 16:29:11
### **Account Replacement :generate:** <@&1339103153127161948> will be with you shortly -# ╰ To close this ticket react with 🔒
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**Order ID** ``` 9170c000-228b-4a24-9f46-090d94a5430c``` **List the issue(s) below.** ``` I can’t log into all 3 accounts, it won’t let me send verification code to email just to phone number.``` **List the account(s) affected. ** ``` helliarchibald0020@sej-delivery.com alfiesalvatore8943@sej-delivery.com fionabryn5157@sej-delivery.com```
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ludex 2026-02-05 18:22:48
<@1398343144323551382>
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polka 2026-02-05 18:28:18
One moment.
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polka 2026-02-05 18:35:08
<@1294374337989578753> I haven't checked the other 2 but I logged into the first with no issues
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polka 2026-02-05 18:35:30
Have you read the guide? You need to click "sign in with password" before you can do the email authentication
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SL 2026-02-05 18:35:42
I did that
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SL 2026-02-05 18:36:29
I did all the steps and there was no option to send verification to email
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polka 2026-02-05 18:38:04
Did you use incognito mode and a VPN when you were signing in?
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SL 2026-02-05 18:38:17
Yep
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polka 2026-02-05 18:38:31
Send a screenshot of what you see on your end and I will try to help
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polka 2026-02-05 18:38:45
Like I said, I was able to sign in with no issues on my end using the email verification
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polka 2026-02-06 18:06:29
Do you still need help? <@1294374337989578753> If not I will close this ticket by the end of the day
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Shiba Assist 2026-02-08 20:46:11
Ticket Closed by <@1405850138731221043>
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Shiba Assist 2026-02-08 20:46:12
### <@&1339103153127161948> **Ticket Dashboard**

End of transcript for Ticket #0033 | Generated by Shiba Automation