Transcript for Ticket #0037

Ticket Tool 2026-02-10 18:14:47

### **Account Replacement :generate:** <@&1339103153127161948> will be with you shortly -# ╰ To close this ticket react with 🔒

**Order ID** ``` Order ID: 3b37b7c2-7354-4be4-a949-c3b62a0966e6``` **List the issue(s) below.** ``` Only one of the 3 account worked for me. Other 2 account kept getting "This promotion cannot be applied to this order" . I have used a different VPN location for each account also using Chrome and Brave incognito. Exact steps I took when using the first account so not sure why its giving me errors. I also tried switching to Pickup as well and it still wouldn't work. Could it have something to do with using same Payment method? I use the paid version of Proton VPN also..``` **List the account(s) affected. ** ``` grethelpepe7209@sej-delivery.com merriellepearce8750@sej-delivery.com```

ludex 2026-02-10 18:27:34

yes it is likely payment, try using our card rental system once it is fixed

berry 2026-02-11 06:35:44

- neilesawyer9202@sej-delivery.com:QrwtUCF-90aSe2lJ
- hildegardeisidore4286@sej-delivery.com:di5Baz961lKnIZDr

berry 2026-02-11 06:35:58

<@434683702564356106>

cro 2026-02-11 19:45:50

Thanks will give these a try when I can

cro 2026-02-13 07:24:50

First account doesnt have Doordash trial . Second account doesnt work , same promo error. I'll just take a replacement for first acc, 2nd account is whatever, I'll chalk it up as user error. Going to try with mobile data instead of VPN on PC , if that doesnt work then ill just wait til UE is back 😭

ludex 2026-02-13 07:30:26

just a sec

ludex 2026-02-13 07:31:11

here are two additional accs <@434683702564356106>

ludex 2026-02-13 07:31:12

raslafarlee9915@sej-uba1.com x74jJEhqRXyjVxk_
winnyezekiel1088@sej-uba1.com VHyNMizimomm4PmH

ludex 2026-02-13 07:31:15

they are a bit different

ludex 2026-02-13 07:31:18

let me know if they work at all

cro 2026-02-13 20:46:24

yea first acc doesnt work , tried on mobile data this time . Do you want me to test 2nd acc?

cro 2026-02-13 20:46:42

any chance can DD flag an address lol

ludex 2026-02-13 20:47:04

unlikely, more likely that ur payment is being flagged

ludex 2026-02-13 20:47:08

have u tried our card rental

cro 2026-02-13 20:47:21

I have not, Will look into that then

ludex 2026-02-13 20:47:35

gotcha

ludex 2026-02-13 20:47:46

i’ll still replace ur acc again

cro 2026-02-13 20:48:06

Thanks , sorry for the inconvenience

ludex 2026-02-13 20:50:30

no worries

ludex 2026-02-13 20:50:39

give me a sec

ludex 2026-02-13 20:50:54

ingerdevy9435@3o91sx7a.sej-delivery.com:BNmviQMrPlQeTOHp

Shiba Assist 2026-02-16 07:50:42

Ticket Closed by <@1393339314582061057>

Shiba Assist 2026-02-16 07:50:43

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Shiba Express — Ticket #0037