<@&1339103153127161948> will be with you shortly.
***If you are doing split orders or redeeming a reward, please inform staff***
-# ╰ To close this ticket react with 🔒
Shiba Assist2025-10-26 16:31:49
**UE Group Link**
```https://eats.uber.com/group-orders/efd656e5-7cd7-4011-b155-82cc9480d0c2/join```
**Driver Tip**
```0.00```
**Payment Method**
```Zelle```
**Delivery Method**
```Leave at door```
**Name, Unit #, Additional Notes**
```Yugo Auburn North, Apt 2704```
Shiba Assist2025-10-26 16:31:54
<:queue:1368498155242520626> There is an active queue.
A queue system has been *activated* to ensure a smooth and orderly experience.
<a:timer2:1363445640469676072> **Queue Position** as of <t:1761496314:f>: `#3`
-# Please have your payment ready! You may check your queue position at anytime by using `/queue`.
polka2025-10-26 16:34:01
On it now.
BlueBerries2025-10-26 16:35:02
TY
Shiba Assist2025-10-26 16:36:09
Thank you for your order! <:heart_letter:1363445490942873660>
-# <@535341640538390538>, please make the following payment using your **preferred** payment method:
<:money:1401114240064028691> **Order Total: `$10.57`**
-# Your savings for this order is $14.58
<:Pickup:1363445557816721510> **Order Overview**:
・Base = `$8.02` (60% off $20.04)
・Overcharge = `$0.00`
・Taxes/Fees = `$2.56` (50% off $5.11)
・Delivery Fee = `$0.00`
・Surcharge Fee = `$0.00`
・Tip = `$0.00`
<:card:1402135249881927782> **Available Payments**:
・Cashapp: **$keropee**
・Paypal F&F: **@ethanbull123**
・Venmo: **@Ethan-Bull-48**
・Zelle: **polka@sej-delivery.com**
> <:cafe:1363445731469426738> **Store: Subway**
> <:user:1363445654940287038> Name: Amber G.
> <:cashmachine:1363445367852630088> Total: $10.57
> <:pin:1363445564796174397> Delivery Address: 575 Shelton Mill Rd
<:reward:1363445580948570182> **Earn Rewards!**
Be sure to post in <#1339105187091972168> to earn points towards **100% OFF** orders!
<@535341640538390538>, we hope you're hungry! *Your order is on the way!*
Thank You <@1398343144323551382> , I hope you have a gr8 rest of ur day
polka2025-10-26 16:37:52
You too! Thanks
BlueBerries2025-10-26 17:26:16
Hey <@1398343144323551382>, on Uber Delivery Status it says the order is delivered, but I don’t see it at my front door
polka2025-10-26 17:29:05
Click on the help button above
BlueBerries2025-10-26 17:29:23
I did, and the photo does not help
BlueBerries2025-10-26 17:29:31
This is the photo
BlueBerries2025-10-26 17:29:33
polka2025-10-26 17:29:37
That's weird
polka2025-10-26 17:29:43
I don't really have any other information beyond the delivery phoot
polka2025-10-26 17:29:45
photo
polka2025-10-26 17:29:51
I would check the front office of your apartment or look around
polka2025-10-26 17:30:00
If you still can't find it let me know and I will submit a refund request to UE
BlueBerries2025-10-26 17:30:23
I did look around, and the front office of my aprtment is like atleast a 5 minute walk frok my apartment, because it ia bug community
BlueBerries2025-10-26 17:30:36
Could you please contact UE
BlueBerries2025-10-26 17:31:31
My roommates are also not home, so they also wouldn’t have gotten it
polka2025-10-26 17:31:51
Sure, I apologize for that
polka2025-10-26 17:31:58
Sometimes the drivers are just shitty
BlueBerries2025-10-26 17:32:38
You are fine
BlueBerries2025-10-26 17:33:23
Its just what am I supposed to do now??
polka2025-10-26 17:33:53
I can do a replacement order at like 70% off if you want
polka2025-10-26 17:34:06
I have no control over the drivers though, I was still charged full price for the delivery
BlueBerries2025-10-26 17:34:48
So if it is 70% off then how much do I pay?
polka2025-10-26 17:35:23
Do /viewcart and type in 70
Shiba Assist2025-10-26 17:37:01
<:check:1365448650502832149> Successfully checked cart details using `/viewcart` for <@535341640538390538> in `8.2`s.
BlueBerries2025-10-26 17:37:28
actually plz cancel that, can I just get a refund
BlueBerries2025-10-26 17:37:29
??
BlueBerries2025-10-26 17:37:33
<@1398343144323551382>
polka2025-10-26 17:38:19
Hey man, please be patient. I am solo dealnig with a 40 person queue right now
polka2025-10-26 17:38:31
Once again, I cannot do a refund immediately. I have to contact support and see if they will grant a refund for the order
polka2025-10-26 17:38:39
It usually takes 48 hours for an email response
polka2025-10-26 17:38:55
The 70% off replacement I offered was a courtesy that I'm not technically even supposed to do because I still got charged for this delivery
polka2025-10-26 17:39:04
I wish I could do a refund, but cannot right now
BlueBerries2025-10-26 17:39:14
I am sorry I didn’t mean to make you angry
BlueBerries2025-10-26 17:39:32
Take your time, when you are done with the orders plz get back to me!
polka2025-10-26 17:39:55
I'm not angry, just trying to explain the situation right now
BlueBerries2025-10-26 17:40:07
Sorry once again
polka2025-10-26 17:40:09
I'll respond in a few minutes when the queue is finished
polka2025-10-26 17:40:18
It's no problem, just trying to help the best I can
polka2025-10-26 17:55:03
<@535341640538390538> Alright, queue is finished, did you decide how you wanted to proceed?
polka2025-10-26 17:55:20
I can give you some points towards a discounted order in the future and do a 70% off replacement if you want
polka2025-10-26 17:55:27
I will also contact UE support and attempt to get a refund.
polka2025-10-26 17:55:36
If that works with you let me know
BlueBerries2025-10-26 17:56:19
okay, so if I choose the 1st option the points and the 70% discount order, do I pay extra 9.66 to you for another order?
BlueBerries2025-10-26 17:56:49
and you also said if you attempt to try to get a refund they are not guaranteed right?
polka2025-10-26 17:57:10
They are never guaranteed, no. It's just whatever support tells me
polka2025-10-26 17:57:21
Yes. The estimate may differ by a dollar or two though
polka2025-10-26 17:57:29
It's just account-dependent on taxes/fees
polka2025-10-26 17:57:37
It's not one or the other though. I can do all those things for you
polka2025-10-26 17:57:41
You don't have to decide
BlueBerries2025-10-26 17:57:55
can you please try and get a refund, and if that doesn't happen then I guess that we couldn't help it
polka2025-10-26 17:59:37
Sure, I'll do that. I messaged support already and they will get back to me with an email in 48 hours
polka2025-10-26 17:59:46
I sent them the picture the driver sent so hopefully that should help the case
BlueBerries2025-10-26 18:21:39
I hope so, thank you so much, I am sorry couldn't reply faster was a little busy
BlueBerries2025-10-26 18:21:54
thank you once again, and I hope you have agr8 rest of your day!
polka2025-10-26 18:22:07
You too! Sorry about the trouble with this delivery
BlueBerries2025-10-26 19:45:17
you are fine, it happens
polka2025-10-29 13:54:30
Update will be posted at some point today!
polka2025-10-29 20:46:51
I am sorry but this is what the support team got back to me with, they basically sided with the driver in the dispute and said it was the "customer's responsibility" to retrieve the delivery <@535341640538390538>
Shiba Assist2025-10-29 20:47:02
<:plus:1364116051951878174> <@535341640538390538>'s points have been **increased** by **2**. New total points: `2`
polka2025-10-29 20:47:27
I gave you some points, not much I can do beyond that... I apologize. Hopefully the giveaway prize makes up for the loss a bit
BlueBerries2025-10-29 20:47:30
What that is so stupid😂
BlueBerries2025-10-29 20:47:53
The order was set on Leave at Door and no confirmation of the delivery happening
BlueBerries2025-10-29 20:48:10
Thank You <@1398343144323551382> , you have a gr8 rest of your day
