Shiba Express — Ticket #23898

Transcript generated at 2025-10-26 11:33:42

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Shiba Assist 2025-10-26 16:52:43
:flag_us: **UberEats** <:order:1363445533112537108>
<@&1339103153127161948> will be with you shortly. ***If you are doing split orders or redeeming a reward, please inform staff*** -# ╰ To close this ticket react with 🔒
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Shiba Assist 2025-10-26 16:52:43
**UE Group Link** ```https://eats.uber.com/group-orders/b89e8022-f3cd-4e55-8049-0467aefac4f1/join?source=quickActionCopy``` **Driver Tip** ```2``` **Payment Method** ```Zelle``` **Delivery Method** ```Leave at door``` **Name, Unit #, Additional Notes** ```Don’t ring doorbell, thanks```
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Shiba Assist 2025-10-26 16:52:47
<:queue:1368498155242520626> There is an active queue.
A queue system has been *activated* to ensure a smooth and orderly experience. <a:timer2:1363445640469676072> **Queue Position** as of <t:1761497567:f>: `#5` -# Please have your payment ready! You may check your queue position at anytime by using `/queue`.
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polka 2025-10-26 16:56:14
Working on this order soon!
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polka 2025-10-26 16:58:14
On it now.
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Shiba Assist 2025-10-26 17:00:33
Thank you for your order! <:heart_letter:1363445490942873660>
-# <@224672766001938432>, please make the following payment using your **preferred** payment method: <:money:1401114240064028691> **Order Total: `$16.05`** -# Your savings for this order is $17.84 <:Pickup:1363445557816721510> **Order Overview**: ・Base = `$10.00` (60% off $25.00) ・Overcharge = `$1.22` ($26.22 - $25.00) ・Taxes/Fees = `$2.83` (50% off $5.67) ・Delivery Fee = `$0.00` ・Surcharge Fee = `$0.00` ・Tip = `$2.00` <:card:1402135249881927782> **Available Payments**: ・Cashapp: **$keropee** ・Paypal F&F: **@ethanbull123** ・Venmo: **@Ethan-Bull-48** ・Zelle: **polka@sej-delivery.com**
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polka 2025-10-26 17:00:35
<@224672766001938432>
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guamo tree 2025-10-26 17:02:22
Sent- thank you!
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polka 2025-10-26 17:03:16
One moment
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polka 2025-10-26 17:04:48
!ac
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Shiba Assist 2025-10-26 17:04:49
Hello! We have tried to process your order, but it appears your address may be *temporarily restricted.* Uber sometimes restricts repeat customers from using our promotions, as they deem it to be “overuse.” There is a way to bypass this issue that almost always works: *an address change*. Simply change the address on your delivery order to a nearby neighbor’s address. After the order has been submitted, staff can manually change the delivery address to your actual address. -# **EXAMPLE**: 1234 Alphabet St. → 1235 Alphabet St. (just change the last digit of your address!) Please send your actual address once you have changed the delivery address on your group order link so staff know what address to switch back to. Thank you!
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polka 2025-10-26 17:04:55
<@224672766001938432> Looks like I am getting an address restriction error
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polka 2025-10-26 17:05:04
If you wouldn't like to attempt an address change I can just refund, I apologize
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guamo tree 2025-10-26 17:11:52
Oh shoot sorry
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guamo tree 2025-10-26 17:12:02
Should I make a new order with a different address?
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polka 2025-10-26 17:12:22
Yeah, you can order from the same store but have it delivered to a different address
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polka 2025-10-26 17:12:27
I believe yours is currently restricted
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guamo tree 2025-10-26 17:13:05
You can also change the address back after I order, correct?
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polka 2025-10-26 17:20:58
Yes, that's correct
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polka 2025-10-26 17:21:02
As long as the new address you pick isn't super far
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guamo tree 2025-10-26 17:22:22
Ok got it- thank you, will send a new order when unpaused
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polka 2025-10-26 17:22:48
You can send it now if you'd like in this chat
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polka 2025-10-26 17:22:53
Whatever works for you
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polka 2025-10-26 17:23:00
I am just paused to catch up with all the orders since we're so busy right now
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guamo tree 2025-10-26 17:23:51
I’m in no rush so take your time
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guamo tree 2025-10-26 17:23:57
Should I just send the uber eats link here?
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polka 2025-10-26 17:24:26
Yes, that's fine
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guamo tree 2025-10-26 17:25:04
https://eats.uber.com/group-orders/6e43c581-9b9e-4c91-9d60-4be5a17b2962/join?source=quickActionCopy
Join Sang's group order? | Uber Eats
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guamo tree 2025-10-26 17:25:20
My address is 471 north ave
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polka 2025-10-26 17:26:35
Processing in a moment
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polka 2025-10-26 17:40:55
On it now. I'll try to do the address change
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polka 2025-10-26 17:41:00
Sorry about the wait. Queue is massive right now
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guamo tree 2025-10-26 17:41:27
No problem!
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Shiba Assist 2025-10-26 17:52:07
Successfully Checked Out! <:confettipop:1363445408579194971>
> <:cafe:1363445731469426738> **Store: Marty's** > <:user:1363445654940287038> Name: Luis M. > <:cashmachine:1363445367852630088> Total: $16.05 > <:pin:1363445564796174397> Delivery Address: 475 North Ave <:reward:1363445580948570182> **Earn Rewards!** Be sure to post in <#1339105187091972168> to earn points towards **100% OFF** orders! <@224672766001938432>, we hope you're hungry! *Your order is on the way!*
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polka 2025-10-26 17:52:11
<@224672766001938432> I am updating the address now. One moment
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polka 2025-10-26 17:53:36
Done. Thanks for being so patient!
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Shiba Assist 2025-10-26 17:53:40
<:plus:1364116051951878174> <@224672766001938432>'s points have been **increased** by **1**. New total points: `1`
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guamo tree 2025-10-26 17:55:05
Thank you!! Appreciate it
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Shiba Assist 2025-10-26 18:33:40
Ticket Closed by <@1411912045908987934>
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Shiba Assist 2025-10-26 18:33:41
### <@&1339103153127161948> **Ticket Dashboard**