Shiba Express — Ticket #23907

Transcript generated at 2025-10-30 08:29:49

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Shiba Assist 2025-10-26 17:06:24
:flag_us: **UberEats** <:order:1363445533112537108>
<@&1339103153127161948> will be with you shortly. ***If you are doing split orders or redeeming a reward, please inform staff*** -# ╰ To close this ticket react with 🔒
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Shiba Assist 2025-10-26 17:06:24
**UE Group Link** ```https://eats.uber.com/group-orders/2e6b568e-7f10-4846-8fce-8d57e1b2daf2/join?source=quickActionCopy``` **Driver Tip** ```1``` **Payment Method** ```Venmo``` **Delivery Method** ```Leave at door``` **Name, Unit #, Additional Notes** ```Leave at door next to garage```
Vivi 😻 (@victoriavivi)
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Shiba Assist 2025-10-26 17:06:28
<:queue:1368498155242520626> There is an active queue.
A queue system has been *activated* to ensure a smooth and orderly experience. <a:timer2:1363445640469676072> **Queue Position** as of <t:1761498388:f>: `#8` -# Please have your payment ready! You may check your queue position at anytime by using `/queue`.
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polka 2025-10-26 17:24:19
Working on this order soon!
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polka 2025-10-26 17:26:52
On it now.
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Shiba Assist 2025-10-26 17:31:08
Thank you for your order! <:heart_letter:1363445490942873660>
-# <@1124134586364993628>, please make the following payment using your **preferred** payment method: <:money:1401114240064028691> **Order Total: `$18.77`** -# Your savings for this order is $19.98 <:Pickup:1363445557816721510> **Order Overview**: ・Base = `$10.00` (60% off $25.00) ・Overcharge = `$2.80` ($27.80 - $25.00) ・Taxes/Fees = `$4.97` (50% off $9.95) ・Delivery Fee = `$0.00` ・Surcharge Fee = `$0.00` ・Tip = `$1.00` <:card:1402135249881927782> **Available Payments**: ・Cashapp: **$keropee** ・Paypal F&F: **@ethanbull123** ・Venmo: **@Ethan-Bull-48** ・Zelle: **polka@sej-delivery.com**
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polka 2025-10-26 17:31:09
<@1124134586364993628>
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Vivi 😻 2025-10-26 17:32:12
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Vivi 😻 2025-10-26 17:32:13
Ty
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Shiba Assist 2025-10-26 17:35:08
Successfully Checked Out! <:confettipop:1363445408579194971>
> <:cafe:1363445731469426738> **Store: Roscoe's House of Chicken & Waffles** > <:user:1363445654940287038> Name: Jennifer C. > <:cashmachine:1363445367852630088> Total: $18.77 > <:pin:1363445564796174397> Delivery Address: 12372 Delta St <:reward:1363445580948570182> **Earn Rewards!** Be sure to post in <#1339105187091972168> to earn points towards **100% OFF** orders! <@1124134586364993628>, we hope you're hungry! *Your order is on the way!*
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polka 2025-10-26 17:35:12
Thank you! Please enjoy. <:catyum:1350029678999765013>
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Vivi 😻 2025-10-26 18:26:03
I didn’t get my order
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Vivi 😻 2025-10-26 18:26:12
Can you send me photo ?
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Vivi 😻 2025-10-26 18:27:16
Driver deliver to wrong place. I looked around my house and everywhere
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Vivi 😻 2025-10-26 18:28:36
Please let me know soon so I can place other order if it got delivered to wrong house. I don’t have much time before I start work. :/
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Vivi 😻 2025-10-26 18:30:02
Idk which house is this
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Vivi 😻 2025-10-26 18:30:22
Do they have address ?
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Vivi 😻 2025-10-26 18:32:21
That’s not even my neighborhood
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Vivi 😻 2025-10-26 18:32:40
I walked around my block I didn’t see any door looks like that
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Vivi 😻 2025-10-26 18:33:44
Hiii
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kyzen 2025-10-26 18:34:44
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Vivi 😻 2025-10-26 18:34:47
What address did they delivered to
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Vivi 😻 2025-10-26 18:34:52
I saw the pic
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kyzen 2025-10-26 18:35:07
<@1398343144323551382> can you get map view if possible please
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Vivi 😻 2025-10-26 18:35:21
But as I said I walked around the block … can you provide the address they delivered to
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Vivi 😻 2025-10-26 18:35:25
This is not first time actually
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Vivi 😻 2025-10-26 18:35:37
That’s why my instructions very clear
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Vivi 😻 2025-10-26 18:35:39
:/
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Vivi 😻 2025-10-26 18:36:28
Ok so in this case what if someone lives there grab it? Cuz I do not see any food outside any of my neighbors home. ?
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Vivi 😻 2025-10-26 18:37:34
Do you have a pin location ?
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polka 2025-10-26 18:37:47
One second
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Vivi 😻 2025-10-26 18:38:29
Thank you
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polka 2025-10-26 18:40:03
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polka 2025-10-26 18:40:04
<@1124134586364993628>
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Vivi 😻 2025-10-26 18:40:48
That’s not my house
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Vivi 😻 2025-10-26 18:41:00
That’s like far from me
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Vivi 😻 2025-10-26 18:41:26
It’s not cross street
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Vivi 😻 2025-10-26 18:41:32
That’s different street
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Vivi 😻 2025-10-26 18:41:39
Idk how they deliver there ?
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polka 2025-10-26 18:42:30
Is it possible to walk there?
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Vivi 😻 2025-10-26 18:42:30
I have to be work at 12 I have to go I can’t walk that far to get it tho . I won’t make it to work. Also that’s completely different address not sure how the drive messed up
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polka 2025-10-26 18:43:05
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polka 2025-10-26 18:43:09
It's one street away
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Vivi 😻 2025-10-26 18:43:43
I wasted my entire lunch break
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Vivi 😻 2025-10-26 18:43:49
I dint have time
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Vivi 😻 2025-10-26 18:43:54
Sorry about that
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Vivi 😻 2025-10-26 18:44:54
My uber is almost here I just don’t have Time to find it. I have been looks for it for over 30 min
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Vivi 😻 2025-10-26 18:45:02
Looking *
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polka 2025-10-26 18:45:31
I can contact Uber and ask for a refund
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polka 2025-10-26 18:45:42
That's really the most I can do. It will take 48 hours for them to respond
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Vivi 😻 2025-10-26 18:45:51
Idk if you can contact driver and redeliver ? At my door? Is that possible ?
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Vivi 😻 2025-10-26 18:46:26
So in this case that driver fucked up. Buyer has to be responsible.
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Vivi 😻 2025-10-26 18:46:37
They deliver to wrong address I am sure they have to refund
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Vivi 😻 2025-10-26 18:46:47
It’s completely wrong address that’s not close to me
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Vivi 😻 2025-10-26 18:46:50
Thank you
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polka 2025-10-26 18:47:11
Unfortunately that's not possible
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polka 2025-10-26 18:47:18
Once it is delivered I can't contact the driver again
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polka 2025-10-26 18:47:26
I will include all the pictures in a refund request though
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Vivi 😻 2025-10-26 18:47:33
Thank you
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polka 2025-10-26 18:47:44
Sorry about that. Sometimes the drivers are not good. I will update you as soon as I get a response
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Vivi 😻 2025-10-26 18:48:18
Thank you
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Vivi 😻 2025-10-26 18:49:58
Do you need a pic of my door?
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Vivi 😻 2025-10-26 18:50:10
To show uber that’s not my house ?
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Vivi 😻 2025-10-26 18:50:56
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polka 2025-10-26 18:51:17
Sure, that's fine
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polka 2025-10-26 18:51:18
This should help
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polka 2025-10-26 18:51:19
Thank you
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Vivi 😻 2025-10-26 18:51:30
Thank you
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Vivi 😻 2025-10-26 21:43:30
Oops
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Vivi 😻 2025-10-28 01:46:55
Hello
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Vivi 😻 2025-10-28 01:47:10
I was wondering if uber got back to you ?
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Vivi 😻 2025-10-28 01:47:13
Thank you
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ludex 2025-10-28 01:50:44
<@1398343144323551382>
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polka 2025-10-28 02:13:56
No, it is going to take another 24 hours minimum
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Vivi 😻 2025-10-28 02:14:27
Thank you
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polka 2025-10-29 13:54:32
Update will be posted at some point today!
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polka 2025-10-29 20:48:16
I am sorry, but this is what the support team got back to me with. I included all the pictures you sent and they essentially said it was within the delivery vicinity and that it's "the customer's responsibility to retrieve the delivery"
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Shiba Assist 2025-10-29 20:48:24
<:plus:1364116051951878174> <@1124134586364993628>'s points have been **increased** by **2**. New total points: `2`
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polka 2025-10-29 20:48:51
I went ahead and awarded some points towards a discount on future orders... I wish I could do more but I was still charged full price for the delivery on my end. It just happens sometimes
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Vivi 😻 2025-10-29 23:05:10
Ok thank you for helping
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Vivi 😻 2025-10-29 23:05:46
Oh what’s the point for ? How do I check how many points I have ?
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kyzen 2025-10-29 23:21:58
<#1341210535831802001> tells you what they do, /points shows how many you have
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Shiba Assist 2025-10-30 15:29:47
Ticket Closed by <@1398343144323551382>
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Shiba Assist 2025-10-30 15:29:47
### <@&1339103153127161948> **Ticket Dashboard**

End of transcript for Ticket #23907 | Generated by Shiba Automation