Transcript for Ticket #24326

Shiba Assist 2025-10-28 17:57:02

:flag_us: **UberEats** <:order:1363445533112537108>

<@&1339103153127161948> will be with you shortly. ***If you are doing split orders or redeeming a reward, please inform staff*** -# ╰ To close this ticket react with 🔒

Shiba Assist 2025-10-28 17:57:02

**UE Group Link** ```https://eats.uber.com/group-orders/e452825d-608e-4857-8d66-9ca68a39bd1a/join?source=quickActionCopy``` **Driver Tip** ```2``` **Payment Method** ```Venmo``` **Delivery Method** ```Meet at door``` **Name, Unit #, Additional Notes** ``` ```

Shiba Assist 2025-10-28 17:57:06

<:queue:1368498155242520626> There is an active queue.

A queue system has been *activated* to ensure a smooth and orderly experience. <a:timer2:1363445640469676072> **Queue Position** as of <t:1761674226:f>: `#1` -# Please have your payment ready! You may check your queue position at anytime by using `/queue`.

polka 2025-10-28 17:57:14

On it now.

Shiba Assist 2025-10-28 17:57:27

Thank you for your order! <:heart_letter:1363445490942873660>

-# <@176867318184280065>, please make the following payment using your **preferred** payment method: <:money:1401114240064028691> **Order Total: `$18.26`** -# Your savings for this order is $20.81 <:Pickup:1363445557816721510> **Order Overview**: ・Base = `$9.09` (60% off $22.72) ・Overcharge = `$0.00` ・Taxes/Fees = `$7.17` (50% off $14.35) ・Delivery Fee = `$0.00` ・Surcharge Fee = `$0.00` ・Tip = `$2.00` <:card:1402135249881927782> **Available Payments**: ・Cashapp: **$keropee** ・Paypal F&F: **@ethanbull123** ・Venmo: **@Ethan-Bull-48** ・Zelle: **polka@sej-delivery.com**

polka 2025-10-28 17:57:50

<@176867318184280065>

Unseen 2025-10-28 17:58:52

may i get the taxes/fees double checked please? I had an issue with alot of my past orders about it and i forgot which shiba employee but he said just to let ya'll know about this, i know this kinda orders is higher btw because of the bogo but still seems a bit off

polka 2025-10-28 18:00:09

I can try to re-run it but if you were seeing a different number on /viewcart it was likely because the account hooked up to /viewcart has an UE One membership for API retrieval purposes

polka 2025-10-28 18:00:23

This usually results in lower taxes/fees than we get on the new accounts that we run the orders on

Unseen 2025-10-28 18:01:28

got it cuz when i see the taxes on my account with no ue membership its like 11.76 tax/fees max but if you think its correct and you double checked i'll go ahead and send the venmo

polka 2025-10-28 18:02:10

That seems within the margin of error since the taxes/fees are constantly changing but I'll check again for you

Unseen 2025-10-28 18:03:15

appreciate you ty! yeah sorry i just have been noticing my fees and taxes getting higher tbh, but i didnt think anything of it until a shiba employee had fixed my taxes yesterday. usually my orders would be in the $14 - $16 range

polka 2025-10-28 18:09:04

<@176867318184280065> Okay, so I probably shouldn't be revealing this technical information, but one of the causes of higher taxes/fees is a change in UE's internal algorithmic calculations. So price is affected if we use proxies either closer/further to your geographical locations. If you have been getting higher taxes/fees it could be because the new proxy provider we are using is based in Canada

polka 2025-10-28 18:09:22

I'm trying to cycle it through on multiple accounts and the lowest I have gotten for taxes/fees is $12.64

polka 2025-10-28 18:09:29

I can run your order on that account if you would like

Unseen 2025-10-28 18:10:21

ah no its fine, i see that makes sense. sorry was just curious but if that's the case no worries then. sorry for the trouble i'll venmo rn

polka 2025-10-28 18:10:52

Sorry about that, I know it sucks to see order prices increasing. We are looking into solutions right now and are aware of the issue

polka 2025-10-28 18:11:16

We're doing what we can to make the orders cheaper again but this is not something we can really publicly announce without revealing too much confidential info

Unseen 2025-10-28 18:12:03

got you, okay i see. i'll keep that in mind and hopefully a solution can be found

Unseen 2025-10-28 18:12:08

sent btw

Unseen 2025-10-28 18:12:16

Thank you again and sorry for the hold up!

polka 2025-10-28 18:12:45

Thanks, I will process it now

polka 2025-10-28 18:12:58

No worries. I appreciate you bringing the issue to our attention

Shiba Assist 2025-10-28 18:14:46

Successfully Checked Out! <:confettipop:1363445408579194971>

> <:cafe:1363445731469426738> **Store: Habit Burger & Grill** > <:user:1363445654940287038> Name: Alice H. > <:cashmachine:1363445367852630088> Total: $18.26 > <:pin:1363445564796174397> Delivery Address: 20955 Pathfinder Rd <:reward:1363445580948570182> **Earn Rewards!** Be sure to post in <#1339105187091972168> to earn points towards **100% OFF** orders! <@176867318184280065>, we hope you're hungry! *Your order is on the way!*

polka 2025-10-28 18:14:49

Thank you! Please enjoy. <:catyum:1350029678999765013>

Unseen 2025-10-28 18:15:19

Thank youus! Appreciate ya'll! <:lirikH:1198344063682871316> <:lirikOSVN:1198328676450848789>

Shiba Assist 2025-10-28 19:13:55

Ticket Closed by <@1398343144323551382>

Shiba Assist 2025-10-28 19:13:56

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Shiba Express — Ticket #24326