Shiba Express — Ticket #24329

Transcript generated at 2025-10-28 11:26:04

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Shiba Assist 2025-10-28 18:03:08
:flag_us: **UberEats** <:order:1363445533112537108>
<@&1339103153127161948> will be with you shortly. ***If you are doing split orders or redeeming a reward, please inform staff*** -# ╰ To close this ticket react with 🔒
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Shiba Assist 2025-10-28 18:03:09
**UE Group Link** ```https://eats.uber.com/group-orders/7c4fdef6-e263-4099-aee0-05eb1331a5af/join?source=quickActionCopy``` **Driver Tip** ```2``` **Payment Method** ```Venmo``` **Delivery Method** ```Leave at Door``` **Name, Unit #, Additional Notes** ``` ```
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Shiba Assist 2025-10-28 18:03:13
<:queue:1368498155242520626> There is an active queue.
A queue system has been *activated* to ensure a smooth and orderly experience. <a:timer2:1363445640469676072> **Queue Position** as of <t:1761674593:f>: `#4` -# Please have your payment ready! You may check your queue position at anytime by using `/queue`.
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polka 2025-10-28 18:05:35
Working on this order soon!
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Type 2025-10-28 18:06:06
Sounds good
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Shiba Assist 2025-10-28 18:10:09
Thank you for your order! <:heart_letter:1363445490942873660>
-# <@129124433196613632>, please make the following payment using your **preferred** payment method: <:money:1401114240064028691> **Order Total: `$19.77`** -# Your savings for this order is $20.12 <:Pickup:1363445557816721510> **Order Overview**: ・Base = `$8.67` (60% off $21.68) ・Overcharge = `$0.00` ・Taxes/Fees = `$7.11` (50% off $14.22) ・Delivery Fee = `$1.99` ・Surcharge Fee = `$0.00` ・Tip = `$2.00` <:card:1402135249881927782> **Available Payments**: ・Cashapp: **$keropee** ・Paypal F&F: **@ethanbull123** ・Venmo: **@Ethan-Bull-48** ・Zelle: **polka@sej-delivery.com**
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polka 2025-10-28 18:10:11
<@129124433196613632>
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Type 2025-10-28 18:11:28
Sent
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polka 2025-10-28 18:12:03
One moment
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polka 2025-10-28 18:16:07
<@129124433196613632> Did you modify the cart in any way?
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polka 2025-10-28 18:16:21
I am attempting to process the order right now but it seems like the BOGO deal is not applying
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Type 2025-10-28 18:16:26
Nope 🙁
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polka 2025-10-28 18:16:33
Let me double check the pay command
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polka 2025-10-28 18:17:07
Yeah, that's odd
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polka 2025-10-28 18:17:21
The pay command is showing $21.68 base charge but on my end it's about $35
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polka 2025-10-28 18:17:40
Can you send a screenshot of what it looks like in the cart on your app?
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Type 2025-10-28 18:18:15
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polka 2025-10-28 18:20:29
Yeah, I apologize but it looks like the deals are not applying. BOGOs usually work better than item discounts with our system
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polka 2025-10-28 18:20:34
Looks like it is not applying in my cart
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polka 2025-10-28 18:20:48
I can do a refund for you, or you can go ahead and pick a different pace
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Type 2025-10-28 18:21:31
Should I retry making the order
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polka 2025-10-28 18:21:39
You can try
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Type 2025-10-28 18:25:00
Can you refund and I'll do orders without item discounts?
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polka 2025-10-28 18:25:15
Sure. No guarantees it will work though
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polka 2025-10-28 18:25:17
I'll refund now
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Shiba Assist 2025-10-28 18:25:55
Ticket Closed by <@1398343144323551382>
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Shiba Assist 2025-10-28 18:25:55
### <@&1339103153127161948> **Ticket Dashboard**