Shiba Express — Ticket #25691

Transcript generated at 2025-11-06 20:26:50

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Shiba Assist 2025-11-07 02:09:47
:flag_us: **UberEats** <:order:1363445533112537108> (Auto)
<@&1339103153127161948> will be with you shortly. ***If you are doing split orders or redeeming a reward, please inform staff*** -# ╰ To close this ticket react with 🔒
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Shiba Assist 2025-11-07 02:09:47
**UE Group Link** ```https://eats.uber.com/group-orders/b1fdd2b3-ae06-482b-8b78-508d79445665/join?source=quickActionCopy``` **Driver Tip** ```1.00``` **Payment Method** ```Venmo``` **Delivery Method** ```Leave at door``` **Name, Unit #, Additional Notes** ```Rachel T., Apt 3S```
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Shiba Assist 2025-11-07 02:09:52
<:queue:1368498155242520626> There is an active queue.
A queue system has been *activated* to ensure a smooth and orderly experience. <a:timer2:1363445640469676072> **Queue Position** as of <t:1762481391:f>: `#3` -# Please have your payment ready! You may check your queue position at anytime by using `/queue`.
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cosmic 2025-11-07 02:10:05
Hiii I would like to use my giveaway reward?
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cosmic 2025-11-07 02:10:31
whenever anyone is available!
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berry 2025-11-07 02:12:23
yes ofc !
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berry 2025-11-07 02:13:17
is this a bogo by chance ?
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berry 2025-11-07 02:13:36
<@490045954024538122>
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cosmic 2025-11-07 02:13:49
i think theres a 40% discount or smth?
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berry 2025-11-07 02:14:41
unfortunately we don't accept bogos,free items, or discounted on giveaway orders
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berry 2025-11-07 02:14:43
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berry 2025-11-07 02:14:46
did you want to change your cart ?
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cosmic 2025-11-07 02:15:02
Ahhh okok let me change it rq sorry about that!
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berry 2025-11-07 02:15:22
no worries !
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berry 2025-11-07 02:15:35
lmk once adjusted :)
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cosmic 2025-11-07 02:16:10
ok i removed the wings lmk if it works?
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berry 2025-11-07 02:16:35
np, one moment please
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cosmic 2025-11-07 02:16:56
if its bugged cause of the discount i might have to redo the cart again lmk!
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Shiba Assist 2025-11-07 02:18:20
Thank you for your order! <:heart_letter:1363445490942873660>
-# <@490045954024538122>, please make the following payment using your **preferred** payment method: <:money:1401114240064028691> **Order Total: `$1.00`** -# Your savings for this order is $16.97 <:Pickup:1363445557816721510> **Order Overview**: ・Base = `$0.00` (100% off $16.97) ・Overcharge = `$0.00` ・Taxes/Fees = `$0.00` (50% off $0.00) ・Delivery Fee = `$0.00` ・Surcharge Fee = `$0.00` ・Tip = `$1.00` <:card:1402135249881927782> **Available Payments**: ・Cashapp: **$sblouie777** ・Paypal F&F: **@sblouie** ・Venmo: **@seanblouie** ・Zelle: **berry@sej-delivery.com**
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berry 2025-11-07 02:18:34
please lmk once sent, for the tip !
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cosmic 2025-11-07 02:19:52
Ohhh I see my subtotal is $23 on the app, did it not count the coke zero by any chance?
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berry 2025-11-07 02:20:33
no its in there !
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Shiba Assist 2025-11-07 02:20:41
Successfully Checked Out! <:confettipop:1363445408579194971>
> <:cafe:1363445731469426738> **Store: Domino's** > <:user:1363445654940287038> Name: Richard W. > <:cashmachine:1363445367852630088> Total: $1.00 > <:pin:1363445564796174397> Delivery Address: 28-10 Jackson Ave <:reward:1363445580948570182> **Earn Rewards!** Be sure to post in <#1339105187091972168> to earn points towards **100% OFF** orders! <@490045954024538122>, we hope you're hungry! *Your order is on the way!*
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berry 2025-11-07 02:20:59
you can confirm in the tracking link
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berry 2025-11-07 02:21:39
ty ! please enjoy
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cosmic 2025-11-07 02:21:43
ok yay thanks alot for helping!
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cosmic 2025-11-07 03:02:28
hihi so…the food isnt here?
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cosmic 2025-11-07 03:02:36
<a:SadgeInTheRain:779100351533809675>
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berry 2025-11-07 03:04:01
uhhmm let me check
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cosmic 2025-11-07 03:04:13
okok
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berry 2025-11-07 03:05:20
this may be delivered by dominos itself, can you contact that dominos to check ?
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berry 2025-11-07 03:05:32
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berry 2025-11-07 03:12:56
<@490045954024538122>
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cosmic 2025-11-07 03:14:03
yeah i’m trying to see if they left it at the apartment’s concierge first 😭
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cosmic 2025-11-07 03:23:49
was there an order number or anything that we can refer to when we call ?
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berry 2025-11-07 03:24:02
its under the name Richard W.
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cosmic 2025-11-07 03:27:29
there is no one picking up :/
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cosmic 2025-11-07 03:28:37
<a:kermit:869483110759268372>
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berry 2025-11-07 03:37:01
hmmm
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berry 2025-11-07 03:37:04
you tried calling the store staff ?
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cosmic 2025-11-07 03:38:30
yeah its just operator + voicemail
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cosmic 2025-11-07 03:38:34
no one picks up
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cosmic 2025-11-07 03:40:54
this almost never happens tho this is a first <a:SadgeInTheRain:779100351533809675>
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berry 2025-11-07 03:44:43
this was delivered by store staff so there isnt much i can do about it
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berry 2025-11-07 03:45:07
unfortunately it was charged on my end but the best i can do here is offer a replacement order at 85%
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cosmic 2025-11-07 03:46:45
85% of the same order or?
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cosmic 2025-11-07 03:46:50
yeah this sucks
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berry 2025-11-07 03:49:49
yes or you can choose somewhere else if you'd like <@490045954024538122>
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berry 2025-11-07 03:50:30
i know its not ideal but unfortunately this is listed in our terms. i wanna offer some kind of compensation bc i do feel bad
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Shiba Assist 2025-11-07 03:50:37
<:plus:1364116051951878174> <@490045954024538122>'s points have been **increased** by **1**. New total points: `8`
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berry 2025-11-07 03:50:41
also going to add you a extra point here
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cosmic 2025-11-07 03:51:37
thanks alot I really appreciate it
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cosmic 2025-11-07 03:52:00
is it okay if i use this offer at a different time or would it be most ideal to use it right now
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cosmic 2025-11-07 03:52:15
kinda worried about ordering from dominos again tonight cause of this too :/
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berry 2025-11-07 03:54:31
yes you can use it another time
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berry 2025-11-07 03:54:35
just mention it with me and ill honor it
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berry 2025-11-07 03:54:50
or you can let another staff member know abt this
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cosmic 2025-11-07 03:55:55
ok yeah that sounds good i’ll just use it the next time i submit an order ticket in then
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cosmic 2025-11-07 03:56:08
thanks for offering this as well
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cosmic 2025-11-07 03:56:43
sorry I was lowkey stressed out 😭
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berry 2025-11-07 04:00:51
np, im sorry about the inconvenience, this kind of incident is very rare ):
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berry 2025-11-07 04:01:24
usually domino orders are delivered by the store staff itself so they probably tried contacting and got lost i assume
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cosmic 2025-11-07 04:04:31
yeah it do be a risk then i guess 😭 but ok i’m gonna close this ticket now! Thanks again and have a great rest of ur night berry!
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Shiba Assist 2025-11-07 04:08:59
Ticket Closed by <@490045954024538122>
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Shiba Assist 2025-11-07 04:08:59
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