Shiba Express — Ticket #26277

Transcript generated at 2025-11-12 09:19:02

Avatar
Shiba Assist 2025-11-09 20:26:01
:flag_us: **UberEats** <:order:1363445533112537108>
<@&1339103153127161948> will be with you shortly. ***If you are doing split orders or redeeming a reward, please inform staff*** -# ╰ To close this ticket react with 🔒
Avatar
Shiba Assist 2025-11-09 20:26:02
**UE Group Link** ```Join Eshaan's group order from McDonald's® https://eats.uber.com/group-orders/ee983e1b-7b76-4e61-bc34-403e9f0f7eb4/join?source=quickActionCopy``` **Driver Tip** ```0``` **Payment Method** ```Zelle``` **Delivery Method** ```Meet at entrance``` **Name, Unit #, Additional Notes** ```325 W Adams Blvd, Los Angeles, California #4165```
Avatar
Shiba Assist 2025-11-09 20:26:06
<:queue:1368498155242520626> There is an active queue.
A queue system has been *activated* to ensure a smooth and orderly experience. <a:timer2:1363445640469676072> **Queue Position** as of <t:1762719966:f>: `#6` -# Please have your payment ready! You may check your queue position at anytime by using `/queue`.
Avatar
kyzen 2025-11-09 20:26:08
hey hey will be with you in a few min
Avatar
Shiba Assist 2025-11-09 20:31:54
Thank you for your order! <:heart_letter:1363445490942873660>
-# <@932746083631763496>, please make the following payment using your **preferred** payment method: <:money:1401114240064028691> **Order Total: `$12.74`** -# Your savings for this order is $16.76 <:Pickup:1363445557816721510> **Order Overview**: ・Base = `$8.03` (60% off $20.07) ・Overcharge = `$0.00` ・Taxes/Fees = `$4.71` (50% off $9.43) ・Delivery Fee = `$0.00` ・Surcharge Fee = `$0.00` ・Tip = `$0.00` <:card:1402135249881927782> **Available Payments**: ・Cashapp: **Not Available** ・Paypal F&F: **@itsbrandonhand** ・Venmo: **@BrandonHand** ・Zelle: **603-296-5992**
Avatar
kyzen 2025-11-09 20:31:56
<@932746083631763496> please lmk when you send 😄
Avatar
pintu bro 2025-11-09 20:32:37
Sure
Avatar
pintu bro 2025-11-09 20:35:37
Avatar
Shiba Assist 2025-11-09 20:35:54
Successfully Checked Out! <:confettipop:1363445408579194971>
> <:cafe:1363445731469426738> **Store**: McDonald's® > <:user:1363445654940287038> **Name**: Stacy N. > <:cashmachine:1363445367852630088> **Total**: $12.74 > <:location:1435894021833883718> **Delivery Address**: 325 W Adams Blvd <:reward:1363445580948570182> **Earn Rewards!** Be sure to post in <#1339105187091972168> to earn points towards **100% OFF** orders! <@932746083631763496>, we hope you're hungry! *Your order is on the way!*
Avatar
kyzen 2025-11-09 20:35:56
I hope you enojy 😄
Avatar
pintu bro 2025-11-09 21:19:46
Hey
Avatar
pintu bro 2025-11-09 21:20:01
I can t find the delivery partner
Avatar
pintu bro 2025-11-09 21:20:06
Neither is the order here
Avatar
polka 2025-11-09 21:20:15
Click on the help button above, it will give you the delivery photo and location pin
Avatar
polka 2025-11-09 21:20:44
If there is no photo or anything it's because you missed the delivery driver
Avatar
pintu bro 2025-11-09 21:20:49
It says not found
Avatar
pintu bro 2025-11-09 21:21:00
Yeah I was here though couldn't find anyone
Avatar
polka 2025-11-09 21:21:14
<@1411912045908987934>
Avatar
polka 2025-11-09 21:21:26
If you can't find them, please click on the help button next time
Avatar
polka 2025-11-09 21:21:32
It will give you the driver's phone number so you can call them
Avatar
pintu bro 2025-11-09 21:21:52
Can I find it rn?
Avatar
polka 2025-11-09 21:22:27
You can try but usually the system doesn't give the phone number after the delivery has already been placed
Avatar
polka 2025-11-09 21:22:37
The driver might have just kept the food because they couldn't find you
Avatar
pintu bro 2025-11-09 21:22:43
It isn't here
Avatar
polka 2025-11-09 21:22:46
I'll contact kyzen because he did your order. He will contact support for you
Avatar
pintu bro 2025-11-09 21:22:50
It's usually in a set location
Avatar
pintu bro 2025-11-09 21:22:53
Sure please thanks
Avatar
polka 2025-11-09 21:23:13
I contacted him, he will get on as soon as possible
Avatar
pintu bro 2025-11-09 21:23:20
Thanks
Avatar
pintu bro 2025-11-09 21:28:34
Any updates?
Avatar
polka 2025-11-09 21:29:28
He is not online right now but I can tell you that the delivery is lost
Avatar
polka 2025-11-09 21:29:33
The driver most likely took the food
Avatar
polka 2025-11-09 21:29:44
<@1411912045908987934> will try to contact support for you and get a refund, it could take up to 48 hours
Avatar
polka 2025-11-09 21:29:48
If you want to make another order feel free to
Avatar
pintu bro 2025-11-09 21:30:05
That's fine
I'll get a refund please
Avatar
pintu bro 2025-11-09 21:30:30
Because I couldn't see anyone waiting.
Avatar
polka 2025-11-09 21:31:26
Just so you know, refunds are not guaranteed unless the order is cancelled by the platform
Avatar
polka 2025-11-09 21:31:36
He will contact support and try to get a refund for you though. We will keep you updated
Avatar
polka 2025-11-09 21:31:40
Once again this is going to take about 48 hours
Avatar
pintu bro 2025-11-09 21:32:25
That's fine as long as I am kept updated, I love the server and the services, so will continue using it.
thank you so much for the support, but do keep updating me
Avatar
polka 2025-11-09 21:32:41
Ofc!
Avatar
polka 2025-11-09 21:32:51
Sorry about the bad experience this time... it just happens sometimes with bad delivery drivers
Avatar
pintu bro 2025-11-09 21:35:21
Yeah
Avatar
pintu bro 2025-11-10 01:44:51
<@1411912045908987934> no rush, just making sure the issue reaches you!
Avatar
kyzen 2025-11-10 01:46:46
hey hey i just contacted support and they typically respond within 48 hours so i'll lyk what they say 😄
Avatar
pintu bro 2025-11-10 01:47:30
Got it man! Just a lil tense 😭
Thanks once again you guys!!
❤️
Avatar
polka 2025-11-11 19:09:17
Update will be posted soon
Avatar
kyzen 2025-11-11 23:44:07
hey it looks like they got back to me with this 😭 unfortunately there's not much more i can do, but i'll give you a couple points for the inconvenience 😄
Avatar
Shiba Assist 2025-11-11 23:44:13
<:plus:1364116051951878174> <@932746083631763496>'s points have been **increased** by **2**. New total points: `7`
Avatar
berry 2025-11-12 03:46:03
<@932746083631763496>
Avatar
pintu bro 2025-11-12 05:56:37
Hey guys thanks so much for this, really appreciate the follow up!
Hopefully doesn't happen in the future
Avatar
Shiba Assist 2025-11-12 17:18:59
Ticket Closed by <@1411912045908987934>
Avatar
Shiba Assist 2025-11-12 17:18:59
### <@&1339103153127161948> **Ticket Dashboard**