Shiba Express — Ticket #26674

Transcript generated at 2025-11-15 12:57:52

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Shiba Assist 2025-11-11 17:16:00
:flag_us: **UberEats** <:order:1363445533112537108>
<@&1339103153127161948> will be with you shortly. ***If you are doing split orders or redeeming a reward, please inform staff*** -# ╰ To close this ticket react with 🔒
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Shiba Assist 2025-11-11 17:16:01
**UE Group Link** ```https://eats.uber.com/group-orders/7e007b9d-2704-4385-abb4-b7833cbbd8a8/join``` **Driver Tip** ```0``` **Payment Method** ```Zelle``` **Delivery Method** ```Meet``` **Name, Unit #, Additional Notes** ```66 Mozart street boston```
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Shiba Assist 2025-11-11 17:16:05
<:queue:1368498155242520626> There is an active queue.
A queue system has been *activated* to ensure a smooth and orderly experience. <a:timer2:1363445640469676072> **Queue Position** as of <t:1762881365:f>: `#8` -# Please have your payment ready! You may check your queue position at anytime by using `/queue`.
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polka 2025-11-11 17:26:05
Working on this order soon!
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polka 2025-11-11 17:27:25
On it now.
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Shiba Assist 2025-11-11 17:27:36
Thank you for your order! <:heart_letter:1363445490942873660>
-# <@901442089546571807>, please make the following payment using your **preferred** payment method: <:money:1401114240064028691> **Order Total: `$22.80`** -# Your savings for this order is $16.38 <:Pickup:1363445557816721510> **Order Overview**: ・Base = `$10.00` (60% off $25.00) ・Overcharge = `$5.43` ($30.43 - $25.00) ・Taxes/Fees = `$3.88` (50% off $7.76) ・Delivery Fee = `$0.99` ・Surcharge Fee = `$2.50` ・Tip = `$0.00` <:card:1402135249881927782> **Available Payments**: ・Cashapp: **$keropee** ・Paypal F&F: **@ethanbull123** ・Venmo: **@Ethan-Bull-48** ・Zelle: **polka@sej-delivery.com**
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polka 2025-11-11 17:27:39
<@901442089546571807>
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reem 2025-11-11 17:27:55
Hey I’m sorry I just updated the order
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Shiba Assist 2025-11-11 17:28:41
Thank you for your order! <:heart_letter:1363445490942873660>
-# <@901442089546571807>, please make the following payment using your **preferred** payment method: <:money:1401114240064028691> **Order Total: `$18.92`** -# Your savings for this order is $15.92 <:Pickup:1363445557816721510> **Order Overview**: ・Base = `$10.00` (60% off $25.00) ・Overcharge = `$2.02` ($27.02 - $25.00) ・Taxes/Fees = `$3.42` (50% off $6.83) ・Delivery Fee = `$0.99` ・Surcharge Fee = `$2.50` ・Tip = `$0.00` <:card:1402135249881927782> **Available Payments**: ・Cashapp: **$keropee** ・Paypal F&F: **@ethanbull123** ・Venmo: **@Ethan-Bull-48** ・Zelle: **polka@sej-delivery.com**
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polka 2025-11-11 17:28:43
<@901442089546571807>
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reem 2025-11-11 17:28:57
Sending right now
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reem 2025-11-11 17:30:22
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reem 2025-11-11 17:30:27
Done
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polka 2025-11-11 17:30:57
One moment.
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reem 2025-11-11 17:33:57
Ok
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Shiba Assist 2025-11-11 17:34:04
Successfully Checked Out! <:confettipop:1363445408579194971>
> <:cafe:1363445731469426738> **Store**: Star Market > <:user:1363445654940287038> **Name**: Luis Z. > <:cashmachine:1363445367852630088> **Total**: $18.92 > <:location:1435894021833883718> **Delivery Address**: 66 Mozart St <:reward:1363445580948570182> **Earn Rewards!** Be sure to post in <#1339105187091972168> to earn points towards **100% OFF** orders! <@901442089546571807>, we hope you're hungry! *Your order is on the way!*
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polka 2025-11-11 17:34:07
Thank you! Please enjoy. <:catyum:1350029678999765013>
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reem 2025-11-11 17:34:16
Thank you
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reem 2025-11-11 19:00:20
Hey
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reem 2025-11-11 19:00:28
I received water instead of chicken
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reem 2025-11-11 19:01:03
I’m so confused right now
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polka 2025-11-11 19:01:40
Item probably got substituted out by the driver
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polka 2025-11-11 19:01:47
I'll contact support and see if they can do a refund
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polka 2025-11-11 19:01:57
This is why I don't usually recommend grocery orders though, this happens almost every time
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polka 2025-11-11 19:02:03
Restaurants dont substitute items though
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reem 2025-11-11 19:57:00
Okay can you check if I can get a refund please
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polka 2025-11-11 20:16:33
I'll contact support, expect a response from them within 48 hours
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polka 2025-11-11 20:16:46
Do you have any pictures of the order I can include with the complaint?
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polka 2025-11-11 20:16:58
Or just a receipt maybe?
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polka 2025-11-15 02:26:55
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polka 2025-11-15 02:27:09
I apologize but this is what they got back to me with! They said they are not able to offer anything for subsituted items
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Shiba Assist 2025-11-15 02:27:24
<:plus:1364116051951878174> <@901442089546571807>'s points have been **increased** by **2**. New total points: `3`
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polka 2025-11-15 02:27:36
I can give you some points for a discount toward your next order, but not much I can do beyond that
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kyzen 2025-11-15 14:58:37
<@901442089546571807>
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Shiba Assist 2025-11-15 20:57:50
Ticket Closed by <@1411912045908987934>
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Shiba Assist 2025-11-15 20:57:51
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