Shiba Express β€” Ticket #26870

Transcript generated at 2025-11-14 18:21:35

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Shiba Assist 2025-11-12 04:52:44
:flag_ca: **UberEats** <:order:1363445533112537108> (Express)
<@&1339103153127161948> will be with you shortly. ***Cart has been automatically processed and priced*** -# β•° To close this ticket react with πŸ”’
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Shiba Assist 2025-11-12 04:52:44
**UE Group Link** ```https://eats.uber.com/group-orders/18310dce-2de1-440b-b879-f99359a6ec56/join?source=quickActionCopy``` **Driver Tip** ```0``` **Payment Method** ```Wise``` **Delivery Method** ```Leave at door``` **Name, Unit #, Additional Notes** ``` ```
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Shiba Assist 2025-11-12 04:52:44
<:express:1401488349184786454> Express Checkout
-# Welcome to *Express Checkout* -# <@1393339314582061057> will be assisting you today. > <:cafe:1363445731469426738> **Store**: Matsuyama Japanese Restaurant > <:user:1363445654940287038> **Customer**: Brian > <:pin:1363445564796174397> **Delivery Address**: 4811 Lancelot Dr, Richmond, BC V7C 4S4 β€Ž
<:order:1363445533112537108> Cart Items:
・ Alaskan Roll (x1) ・ Salmon Maki (x1) ・ Negitoro Maki (x1)
β€Ž <:Pickup:1363445557816721510> Order Overview:
・ Base: `$7.20` (60% off $18.00 CAD) ・ Overcharge: `$0.00` ・ Taxes/Fees: `$2.47` (50% off $4.94 CAD) ・ Delivery Fee: `$0.00 CAD` ・ Surcharge Fee: `$0.00 CAD` ・ Tip: `$0.00 CAD`
β€Ž <:money:1401114240064028691> **Order Total:** `$9.67 CAD`
-# .. your savings for this order is $13.27 CAD
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Shiba Assist 2025-11-12 04:52:46
<:card:1402135249881927782> **Available Payments**: ・ Paypal F&F: **@sblouie** ・ Wise: **@ethanthanwab** -# Please send your order total above **attached with a screenshot**. Tracking link will be sent once confirmed.
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Shiba Assist 2025-11-12 04:52:50
<:queue:1368498155242520626> There is an active queue.
A queue system has been *activated* to ensure a smooth and orderly experience. <a:timer2:1363445640469676072> **Queue Position** as of <t:1762923170:f>: `#6` -# Please have your payment ready! You may check your queue position at anytime by using `/queue`.
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brian vu 2025-11-12 04:53:20
do i pay first and then can make 2nd order?
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berry 2025-11-12 04:53:45
yes pay and include screenshot
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berry 2025-11-12 04:53:52
don't change cart until i process first order though
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brian vu 2025-11-12 04:53:57
okay
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berry 2025-11-12 04:55:01
ill be with you shortly
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brian vu 2025-11-12 04:55:02
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berry 2025-11-12 04:56:35
working on it now
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berry 2025-11-12 05:01:33
still working on it sorry
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berry 2025-11-12 05:01:40
having a checkout error
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brian vu 2025-11-12 05:02:37
np
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berry 2025-11-12 05:09:23
hmmm seems like BC is having problems
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berry 2025-11-12 05:09:33
let me try one more time, if I cant get it through i'll refund you
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brian vu 2025-11-12 05:11:04
okay np
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berry 2025-11-12 05:12:05
okay we are going to look at it, i couldnt get it through after 5 attempts
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berry 2025-11-12 05:12:12
im going to refund you. sorry about that
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berry 2025-11-12 05:12:39
what is your wise user ?
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brian vu 2025-11-12 05:12:58
@brianv607
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berry 2025-11-12 05:14:29
<@1398343144323551382> Refund user 6.85 USD on Wise
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brian vu 2025-11-12 05:32:18
i don’t think i got it yet
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berry 2025-11-12 05:36:09
Polka is in charge of the wise payments. He will handle this ASAP tomorrow morning.

I flagged this ticket
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brian vu 2025-11-12 05:38:34
okay thank you!
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brian vu 2025-11-13 00:26:18
hi just wondering the status of the refund <@1398343144323551382>
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berry 2025-11-13 02:26:17
He was a bit busy, I notified him about it, it should be by end of today, if not tomorrow morning
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berry 2025-11-13 23:55:56
<@1398343144323551382>
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Seji Orders 2025-11-15 02:05:15
<@164255245667401737> Refund was sent, sorry about the delay!
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brian vu 2025-11-15 02:06:40
no worries tysm!!
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Shiba Assist 2025-11-15 02:21:33
Ticket Closed by <@1405850138731221043>
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Shiba Assist 2025-11-15 02:21:34
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