Shiba Express — Ticket #28479

Transcript generated at 2026-02-14 16:18:34

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Shiba Assist 2026-02-13 02:41:04
:flag_us: **UberEats** <:order:1363445533112537108>
<@&1339103153127161948> will be with you shortly. ***If you are doing split orders or redeeming a reward, please inform staff*** -# ╰ To close this ticket react with 🔒
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Shiba Assist 2026-02-13 02:41:04
**UE Group Link** ```https://eats.uber.com/group-orders/45459ec9-2fe1-4044-8a22-de4a7028e577/join?source=quickActionCopy``` **Driver Tip** ```0``` **Payment Method** ```Venmo``` **Delivery Method** ```Leave at door``` **Name, Unit #, Additional Notes** ``` ```
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Shiba Assist 2026-02-13 02:41:09
<:queue:1368498155242520626> There is an active queue.
A queue system has been *activated* to ensure a smooth and orderly experience. <a:timer2:1363445640469676072> **Queue Position** as of <t:1770950469:f>: `#4` -# Please have your payment ready! You may check your queue position at anytime by using `/queue`.
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berry 2026-02-13 02:41:21
hello ! on it now
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kekepanias 2026-02-13 02:41:26
Thank you berry!
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Shiba Assist 2026-02-13 02:43:47
Thank you for your order! <:heart_letter:1363445490942873660>
-# <@298347858590040065>, please make the following payment using your **preferred** payment method: <:money:1401114240064028691> **Order Total: `$12.39`** -# Your savings for this order is $15.16 <:Pickup:1363445557816721510> **Order Overview**: ・Base = `$8.00` (60% off $20.00) ・Overcharge = `$1.23` ($21.23 - $20.00) ・Taxes/Fees = `$3.16` (50% off $6.32) ・Delivery Fee = `$0.00` ・Surcharge Fee = `$0.00` ・Tip = `$0.00` <:card:1402135249881927782> **Available Payments**: ・Cashapp: **$sblouie777** ・Paypal F&F: **@sblouie** ・Venmo: **@seanblouie** ・Zelle: **berry@sej-delivery.com**
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berry 2026-02-13 02:43:49
please lmk once sent t y!
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berry 2026-02-13 02:44:23
<@298347858590040065>
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kekepanias 2026-02-13 02:45:03
Kk thanks will do
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kekepanias 2026-02-13 02:46:39
Just sent! <@1393339314582061057>
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Shiba Assist 2026-02-13 02:46:50
Successfully Checked Out! <:confettipop:1363445408579194971>
> <:cafe:1363445731469426738> **Store**: Tacos Los 3 Reyes > <:user:1363445654940287038> **Name**: Nathan W. > <:cashmachine:1363445367852630088> **Total**: $12.39 > <:location:1435894021833883718> **Delivery Address**: 3053 Allenwood Dr <:reward:1363445580948570182> **Earn Rewards!** Be sure to post in <#1339105187091972168> to earn points towards **100% OFF** orders! <@298347858590040065>, we hope you're hungry! *Your order is on the way!*
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berry 2026-02-13 02:46:53
ty ! please enjoy :)
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kekepanias 2026-02-13 03:35:18
Hello I ordered 5 items but they only gave me a drink
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kekepanias 2026-02-13 03:35:31
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kekepanias 2026-02-13 03:35:35
This was the delivery photo 😭
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kekepanias 2026-02-13 03:35:42
And I went outside and it was only this
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berry 2026-02-13 03:38:44
oh no thats not good
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berry 2026-02-13 03:39:14
im very sorry about this, i can reorder this for you at a 90% discount is that okay? <@298347858590040065>
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kekepanias 2026-02-13 03:39:42
😭 would I be able to get a refund?
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kekepanias 2026-02-13 03:39:54
It’s ok I don’t think I want to order
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kekepanias 2026-02-13 03:40:09
I think the driver took my food 😭
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kekepanias 2026-02-13 03:51:50
follow uppp
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kekepanias 2026-02-13 03:52:01
what should we do
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kekepanias 2026-02-13 03:52:15
would u be able to do a complaint with uber eat and get the money back
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berry 2026-02-13 04:15:02
the best i can do here is most likely a partial refund becuase this would also be a loss on my end
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berry 2026-02-13 04:15:37
these type of cases are very rare but if you'd like a order tomorrow we can do that as well
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kekepanias 2026-02-13 04:28:21
wouold u be able to file a complaint with uber eats?
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kekepanias 2026-02-13 04:28:28
if so that wouldn't be a loss
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kekepanias 2026-02-13 04:28:45
ive done it beofre on my normal uber eats account
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berry 2026-02-13 04:45:21
its very rare they issue refunds on orders placed with promotions unfortunately
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kekepanias 2026-02-13 16:21:57
What would they offer then to reprimand
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kekepanias 2026-02-13 16:22:06
U can try to see if they’ll resend the order fyi
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kekepanias 2026-02-13 16:22:34
I just don’t want to have to pay again for something I already paid for. Is there any other solution
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ludex 2026-02-13 21:35:29
let us see what we can do
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berry 2026-02-13 23:31:10
I totally understand, what I can do here is offer a replacement order for $5 or partial refund of $5 back to your payment method. Which do you prefer ?

Please note that this is listed in our terms, I apologize once again
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berry 2026-02-13 23:32:05
Sometimes if you call the restaurant and they are nice enough, they will replcae it but you most likely have to pick it up
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kekepanias 2026-02-13 23:50:40
So can I put in another order but sushi for $5?
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kekepanias 2026-02-13 23:57:07
wait but how come u dont wanna message them through the app? 😮
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berry 2026-02-14 00:29:19
Yes for the same amount
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berry 2026-02-14 00:29:48
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kekepanias 2026-02-14 00:39:25
Ripppp
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kekepanias 2026-02-14 00:40:15
Can I do pick up for this order
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kekepanias 2026-02-14 00:40:22
Or does it have to be delivery
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kekepanias 2026-02-14 01:41:46
Okok can I do this?
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kekepanias 2026-02-14 01:41:50
https://eats.uber.com/group-orders/e8d56446-f862-4885-9eac-515124651eb4/join?source=quickActionCopy
Join STEPHANIE's group order? | Uber Eats
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ludex 2026-02-14 01:42:17
<@1393339314582061057>
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berry 2026-02-14 01:45:53
only delivery
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berry 2026-02-14 01:45:58
let me work on this now
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berry 2026-02-14 01:47:47
you can send $5 to same payment <@298347858590040065>
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berry 2026-02-14 01:48:44
no bogos
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kekepanias 2026-02-14 01:48:54
Ohh no
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berry 2026-02-14 01:48:54
the order is also $4 over
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kekepanias 2026-02-14 01:49:02
No bogos??
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kekepanias 2026-02-14 01:49:16
Let me check sometime else
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berry 2026-02-14 01:49:19
np
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kekepanias 2026-02-14 02:03:49
would i just be able to reorder
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kekepanias 2026-02-14 02:03:57
at the 90% discount then
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kekepanias 2026-02-14 02:04:12
for the same order
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kekepanias 2026-02-14 02:04:22
i dont think i can find something exact for 21.23
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kekepanias 2026-02-14 02:04:47
let me resend
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berry 2026-02-14 02:05:25
yeah thats fine
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kekepanias 2026-02-14 02:05:31
https://eats.uber.com/group-orders/45459ec9-2fe1-4044-8a22-de4a7028e577/join?source=quickActionCopy
Join STEPHANIE's group order? | Uber Eats
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berry 2026-02-14 02:08:51
was it sent through venmo ?
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kekepanias 2026-02-14 02:09:02
Ooo what is the amount
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kekepanias 2026-02-14 02:09:05
For 90% off??
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Shiba Assist 2026-02-14 02:09:39
Thank you for your order! <:heart_letter:1363445490942873660>
-# <@298347858590040065>, please make the following payment using your **preferred** payment method: <:money:1401114240064028691> **Order Total: `$6.63`** -# Your savings for this order is $21.40 <:Pickup:1363445557816721510> **Order Overview**: ・Base = `$2.00` (90% off $20.00) ・Overcharge = `$1.23` ($21.23 - $20.00) ・Taxes/Fees = `$3.40` (50% off $6.80) ・Delivery Fee = `$0.00` ・Surcharge Fee = `$0.00` ・Tip = `$0.00` <:card:1402135249881927782> **Available Payments**: ・Cashapp: **$sblouie777** ・Paypal F&F: **@sblouie** ・Venmo: **@seanblouie** ・Zelle: **berry@sej-delivery.com**
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kekepanias 2026-02-14 02:11:59
Oooo rip ok I’ll just pay the lateral price of $5
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berry 2026-02-14 02:12:33
lmk once sent
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kekepanias 2026-02-14 02:13:10
Just resent
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kekepanias 2026-02-14 02:13:19
Lmk if u got it
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berry 2026-02-14 02:13:44
ty one moment
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berry 2026-02-14 02:19:31
sorry for wait, will have tracking out shortly
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kekepanias 2026-02-14 02:19:55
No prob thank u
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kekepanias 2026-02-14 02:20:02
I’m praying it doesn’t happen again
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Shiba Assist 2026-02-14 02:31:19
Successfully Checked Out! <:confettipop:1363445408579194971>
> <:cafe:1363445731469426738> **Store**: Tacos Los 3 Reyes > <:user:1363445654940287038> **Name**: Jonathan P. > <:cashmachine:1363445367852630088> **Total**: $6.63 > <:location:1435894021833883718> **Delivery Address**: 3053 Allenwood Dr <:reward:1363445580948570182> **Earn Rewards!** Be sure to post in <#1339105187091972168> to earn points towards **100% OFF** orders! <@298347858590040065>, we hope you're hungry! *Your order is on the way!*
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berry 2026-02-14 02:31:23
ty for waiting
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kekepanias 2026-02-14 02:35:00
Ty
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Shiba Assist 2026-02-15 00:17:20
Ticket Closed by <@1393339314582061057>
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Shiba Assist 2026-02-15 00:17:20
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