Transcript for Ticket #6894

Ticket Tool 2026-01-08 03:26:58

### **Inquiry <:support:1437627096552968273>** <@&1339103153127161948> will be with you shortly -# ╰ To close this ticket react with 🔒

**Submit your inquiry here.** ``` Hey bro need to cancel my dash pass but doesn’t work```

aachaanbz 2026-01-08 03:27:03

aachaanbz 2026-01-08 03:27:21

Is it bc there’s no payment method o begin w

ludex 2026-01-08 03:27:25

could you send me the email

aachaanbz 2026-01-08 03:27:33

blitheroyal4678@sej-delivery.com

ludex 2026-01-08 03:27:46

yes, if there is no payment attached to the account then it wont remove any payment

ludex 2026-01-08 03:27:59

and it will only give you an option to cancel dashpass if there is dashpass active on the account

ludex 2026-01-08 03:28:01

let me double check tho

aachaanbz 2026-01-08 03:28:05

ludex 2026-01-08 03:28:42

let me see what is happeninig

ludex 2026-01-08 03:28:42

1 sec

ludex 2026-01-08 03:29:54

is ur payment still attached to the account

aachaanbz 2026-01-08 03:33:24

Lemme check

aachaanbz 2026-01-08 03:33:39

Oh it says no

aachaanbz 2026-01-08 03:33:49

It’s bc I messed up on the order

aachaanbz 2026-01-08 03:33:52

So I canceled it

ludex 2026-01-08 03:33:55

i think i see the error just a moment please

aachaanbz 2026-01-08 03:33:57

Which is my fault

aachaanbz 2026-01-08 03:34:19

Just wanna make sure I can successfully cancel dash pass before using another account

ludex 2026-01-08 03:35:57

so there are no active payment methods on the account correct?

aachaanbz 2026-01-08 03:36:03

yes

aachaanbz 2026-01-08 03:36:05

correct

aachaanbz 2026-01-08 03:36:19

I only added a payment when I was checking out if that makes sense

aachaanbz 2026-01-08 03:36:27

But didn’t set it as a default on the account

aachaanbz 2026-01-08 03:37:11

should I cancel it myself on the account rn?

ludex 2026-01-08 03:37:36

no need, i need to do some testing for it

ludex 2026-01-08 03:37:41

but i will cancel it for u manually

aachaanbz 2026-01-08 03:37:41

Gotcha

aachaanbz 2026-01-08 03:37:46

Mybad for the inconvenience

ludex 2026-01-08 03:37:56

nws not ur fault

ludex 2026-01-08 03:38:01

just a bug on our end sorry about that

aachaanbz 2026-01-08 03:38:09

oh no worries brotha haha

aachaanbz 2026-01-08 03:38:11

Ty!

aachaanbz 2026-01-08 03:38:18

So this account is good to go?

aachaanbz 2026-01-08 03:38:23

imma start on the other one haha

ludex 2026-01-08 03:39:10

let me log into the account first n make sure everything is good to go for u

aachaanbz 2026-01-08 03:39:15

Appreciate that

aachaanbz 2026-01-08 03:39:24

do you need the pass

ludex 2026-01-08 03:39:31

yes please

aachaanbz 2026-01-08 03:39:42

lze5tvTvRDSY7nLm

ludex 2026-01-08 03:41:25

yup u should be good

aachaanbz 2026-01-08 03:41:33

Thank you boss! Appreciate it

ludex 2026-01-08 03:42:32

you are welcome!

aachaanbz 2026-01-08 03:43:06

It still says dash pass

aachaanbz 2026-01-08 03:43:09

Is that normal

ludex 2026-01-08 03:43:28

yes, i will cancel it im looking into the bug rn for that account

aachaanbz 2026-01-08 03:43:33

oh bet okie

aachaanbz 2026-01-08 03:44:49

I’m getting a refund in 3 days back to my card

aachaanbz 2026-01-08 03:44:58

From the cancellation, it should be okay still?

ludex 2026-01-08 03:46:25

yes that should be okay

ludex 2026-01-08 03:46:36

just keep track of it and ensure it hits ur bank account

ludex 2026-01-08 03:46:44

if not, you can always log back into the account and talk to dd support

aachaanbz 2026-01-08 03:48:21

Gotcha ty!

ludex 2026-01-08 03:50:13

cancelled dashpass on that account

ludex 2026-01-08 03:52:08

bug should be fixed now, ty for letting me know

aachaanbz 2026-01-08 03:54:07

Ty!

aachaanbz 2026-01-08 04:04:06

Hey brotha! So sorry for the bother again

aachaanbz 2026-01-08 04:04:10

aachaanbz 2026-01-08 04:04:19

I cancelled the dash pass but payment has an issues

aachaanbz 2026-01-08 04:04:25

This is a new account

aachaanbz 2026-01-08 04:04:29

I used Apple Pay

aachaanbz 2026-01-08 04:06:39

I think it’s bc I didn’t add a payment to the account so it should be fine

ludex 2026-01-08 04:06:55

ooh yea if u use apple pay it doesnt attach anything

ludex 2026-01-08 04:06:56

so u are good

aachaanbz 2026-01-08 04:07:04

Bet! Good to go

aachaanbz 2026-01-08 04:07:06

Ty!

Shiba Assist 2026-01-08 22:40:42

Ticket Closed by <@1393339314582061057>

Shiba Assist 2026-01-08 22:40:42

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