Transcript for Ticket #6903

Ticket Tool 2026-01-13 21:32:35

### **Inquiry <:support:1437627096552968273>** <@&1339103153127161948> will be with you shortly -# ╰ To close this ticket react with 🔒

**Submit your inquiry here.** ``` veroniquefarrell1470@sej-delivery.com - this is from the first batch of accounts that I bought and it's giving me the same issue. I didn't have an issue with a replacement account. Basically getting the same "this promo cannot be applied to this order" issue. I used a diff VPN location & remove payment methods from the account I used yesterday. Is it an account issue or would it be an issue with my payment method?```

ludex 2026-01-13 21:49:25

it could be that specific batch or just the payment method they are detecting

ludex 2026-01-13 21:49:27

give me a sec

ludex 2026-01-13 21:49:30

i’ll replace ur acc

inkling 2026-01-13 21:50:32

yeah i'm just trying to pinpoint where the issue is, i'm hoping it's just that early batch that's messed up and not my payment or VPN

inkling 2026-01-13 21:50:51

it worked yesterday just fine with the same setup, and i used the same paypal as before, so i figured it MIGHT be the account but wanted to make sure

ludex 2026-01-13 21:51:34

try this

antonettaspence1578@sej-delivery.com:OH2rCSqvGXgItU0N

ludex 2026-01-13 21:51:40

what vpn are u using

inkling 2026-01-13 21:53:01

uh for work, i'm using my company's cisco secure client

inkling 2026-01-13 21:53:13

yesterday i vpn'd in to the bay (mountain view area) and today i'm vpn'd into seattle

inkling 2026-01-13 21:53:27

i'm located near san fran east bay so

inkling 2026-01-13 21:53:46

+ incognito on chrome

ludex 2026-01-13 21:53:47

ooh i see

ludex 2026-01-13 21:53:53

try brave incognito

inkling 2026-01-13 21:53:57

okay i'll try that

inkling 2026-01-13 21:54:12

thanks for the replacement, just hoping it's the early batch that's messed up, will let you know if it works

inkling 2026-01-13 22:05:11

<@1386785291653615676> worked. i think it was the 1st batch of accounts that were messed up. thanks once again for being patient with me

inkling 2026-01-13 22:05:16

👍

inkling 2026-01-13 22:05:29

closing ticket now, have a wonderful day

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Ticket Closed by <@260441197141557248>

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Shiba Assist 2026-01-14 01:59:37

Ticket Closed by <@1393339314582061057>

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Shiba Express — Ticket #6903