Transcript for Ticket #6904

Ticket Tool 2026-01-15 04:53:54

### **Inquiry <:support:1437627096552968273>** <@&1339103153127161948> will be with you shortly -# ╰ To close this ticket react with 🔒

**Submit your inquiry here.** ``` Hey guys. There seems to be a change that I experienced during the dash pass activation phase,, before making a cart. It required for me to add a payment method and then immediately charged the 9.99 as soon as I added. I removed my payment method and canceled dash pass with the bot. Just wanted to let you guys know. Email where I experienced it was with sydeldrud8324@sej-delivery.com```

BeejayisCool 2026-01-15 04:56:50

If based on the guide. It happened right at step 7. What was different was that it did not let me proceed without adding a payment method at that step.

ludex 2026-01-15 07:16:03

i think we need to update the guide a little bit, it seems like that account didnt come with a dashpass trial

ludex 2026-01-15 07:16:15

ill give you a replacement here shortly

ludex 2026-01-15 07:16:33

but usually when that happens it means that there wasnt a doordash trial forthe account since it required u to add a paytment

ludex 2026-01-15 07:20:09

betteannmiller9047@sej-delivery.com:ydj8Z3nRrbQuuFC_

Shiba Assist 2026-01-16 00:25:42

Ticket Closed by <@1393339314582061057>

Shiba Assist 2026-01-16 00:25:42

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Shiba Express — Ticket #6904