Transcript for Ticket #6970

Ticket Tool 2026-02-25 20:18:37

### **Inquiry :support:** <@&1339103153127161948> will be with you shortly -# ╰ To close this ticket react with 🔒

**Submit your inquiry here.** ``` Tried to order using Shiba virtual card and it gives me this error, I preloaded $20 already```

Jeff 2026-02-25 20:18:44

Jeff 2026-02-25 20:19:54

ludex 2026-02-25 21:00:22

weird i will refund the preload credit soon

Jeff 2026-02-25 21:00:55

Should I try again? Or is something broken?

Shiba Assist 2026-02-25 21:56:23

<:plus:1364116051951878174> <@227222707161268235>'s **Shiba** credits have been **increased** by **20.00**. New total credits: `20.00`

ludex 2026-02-25 21:56:34

try adding a new card <@227222707161268235>

ludex 2026-02-25 21:56:42

if it fails again it’s likely just the acc

Jeff 2026-02-25 21:57:03

Ok ok

Jeff 2026-02-25 21:57:15

Do I need to remove old card before hand?

Jeff 2026-02-25 21:57:29

Or can I just apply new card and it overwrites what’s on the account?

ludex 2026-02-25 23:03:43

should work either way, u can remove it or not

Jeff 2026-02-26 06:20:56

Negative, same issue

Jeff 2026-02-26 06:21:07

It just says that they couldn't verify the card

Jeff 2026-02-26 06:21:21

ludex 2026-02-26 06:37:43

<@1393339314582061057> can u replace account

Shiba Assist 2026-02-26 06:37:48

<:plus:1364116051951878174> <@227222707161268235>'s **Shiba** credits have been **increased** by **20.00**. New total credits: `20.00`

Jeff 2026-02-26 07:11:42

Thank you <@1386785291653615676>

berry 2026-02-26 07:14:56

marinesanghez90@hotmail.com dzml0nnW81uCRlqx

Shiba Assist 2026-03-02 11:25:33

Ticket Closed by <@1393339314582061057>

Shiba Assist 2026-03-02 11:25:33

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Shiba Express — Ticket #6970