Shiba Express — Ticket #6970

Transcript generated at 2026-03-02 03:26:00

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Ticket Tool 2026-02-25 20:18:37
### **Inquiry :support:** <@&1339103153127161948> will be with you shortly -# ╰ To close this ticket react with 🔒
**Submit your inquiry here.** ``` Tried to order using Shiba virtual card and it gives me this error, I preloaded $20 already```
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Jeff 2026-02-25 20:18:44
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Jeff 2026-02-25 20:19:54
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ludex 2026-02-25 21:00:22
weird i will refund the preload credit soon
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Jeff 2026-02-25 21:00:55
Should I try again? Or is something broken?
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Shiba Assist 2026-02-25 21:56:23
<:plus:1364116051951878174> <@227222707161268235>'s **Shiba** credits have been **increased** by **20.00**. New total credits: `20.00`
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ludex 2026-02-25 21:56:34
try adding a new card <@227222707161268235>
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ludex 2026-02-25 21:56:42
if it fails again it’s likely just the acc
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Jeff 2026-02-25 21:57:03
Ok ok
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Jeff 2026-02-25 21:57:15
Do I need to remove old card before hand?
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Jeff 2026-02-25 21:57:29
Or can I just apply new card and it overwrites what’s on the account?
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ludex 2026-02-25 23:03:43
should work either way, u can remove it or not
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Jeff 2026-02-26 06:20:56
Negative, same issue
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Jeff 2026-02-26 06:21:07
It just says that they couldn't verify the card
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Jeff 2026-02-26 06:21:21
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ludex 2026-02-26 06:37:43
<@1393339314582061057> can u replace account
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Shiba Assist 2026-02-26 06:37:48
<:plus:1364116051951878174> <@227222707161268235>'s **Shiba** credits have been **increased** by **20.00**. New total credits: `20.00`
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Jeff 2026-02-26 07:11:42
Thank you <@1386785291653615676>
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berry 2026-02-26 07:14:56
marinesanghez90@hotmail.com dzml0nnW81uCRlqx
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Shiba Assist 2026-03-02 11:25:33
Ticket Closed by <@1393339314582061057>
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Shiba Assist 2026-03-02 11:25:33
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